SUPPORT

  • We are committed to providing world class customer service through the latest online support tools, email and phone.

    Request assistance by raising a support ticket

    Connect with BOLIN Technical Support by phone:

    • General Phone Support: M-F  9:00am – 5:30PM
      Toll Free:  1-800- 526-7777

    Schedule a Skype or Zoom call with BOLIN Technical Support

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  • Follow the selector 1, 2, 3 to select the product that you want to know about the warranty or RMA information.

    Standard Product Warranty

    Stated Warranty Periods

    Products manufactured by BOLIN TECHNOLOGY (“Bolin”) come with standard 12-24 months limited warranty, unless otherwise stated. Bolin warrants these products to be free from defects in material and workmanship under normal use from the time of shipment or original purchase date.

    Please use the search tool above to find specific warranty period of particular Bolin’s product.

    Bolin will repair or replace, without charge, any product proved defective in material or workmanship with varying time durations depending on the type of product.

    1. Warranty periods may change for different countries. Contact Bolin officials if there are any concern regarding warranty periods for orders outside of USA and Canada.
    2. For discontinued, refurbished, or used products, contact Bolin Technology for available warranty coverage details.

    A purchase receipt or other proof of date of original purchase will be required prior to providing warranty services. Under valid warranty claims, Bolin will, at its sole discretion, repair or replace with equal or better product in terms of hardware features.  Any product repaired or replaced under warranty will be covered for 90 days from the date of shipment or for the remaining duration of applicable warranty period, whichever is longer.

    Exclusions and Limitations of Warranty:

    The warranty does not cover damages or defects occurring from shipment, failures resulting from accident, misuse,
    neglect, mishandling, faulty installation, improper operation or maintenance, alteration, power line surge, improper voltage
    supply, lightning damage, operating conditions outside of the acceptable conditions as specified in the products manuals
    including moisture, atmospheric and humidity conditions, modification (in hardware, software or firmware) or repair not
    made or authorized by Bolin, damage caused by additions of any kind, deletions and/or services received from any other
    person other than a Bolin certified technician. Warranty does not cover damages caused by war, riot, and/or act of God.

    THIS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER
    ORAL OR WRITTEN, EXPRESSED, OR IMPLIED. BOLIN SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED
    WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR A
    PARTICULAR PURPOSE AND AGAINST INFRINGEMENT. BOLIN IS NOT RESPONSIBLE FOR SPECIAL,
    INCIDENTAL, DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF
    WARRANTY, OR UNDER ANY LEGAL THEORY INCLUDING BUT NOT LIMITED TO LOSS OF DATA,
    DOWNTIME, GOODWILL, DAMAGE OR REPLACEMENT OF EQUIPMENT AND PROPERTY, AND COSTS OF
    RECOVERING PROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH DISK
    DRIVES IN THE PRODUCT.

    Limited Liability

    Bolin Technology (“Bolin”) assumes no risk and shall not be liable for any damage and/or loss resulting from the specific
    applications made of this product. Bolin’s liability shall not exceed the price paid by the purchaser for such product. In no
    event shall Bolin be responsible for any direct, indirect, special, incidental, or consequential damages including the loss of
    use, loss of profit and claims of third parties however caused, whether by the negligence of Bolin or otherwise in
    connection with the purchase, installation, operation, or failure of this product.

    DOA (Dead on Arrival)

    If the product fails within 30 days of shipping date, replacement unit will be provided. DOA product must be in its original condition without changes in structure, color or show evidence of tampering when returning to Bolin. Any signs of tampering or damage may void replacement warranty pending evaluation. Bolin will cover ground freight charges for the placement unit and the returning defective unit. Bolin reserves the right to ship serviced/refurbished stock as replacements for defective materials.

    All DOA RMAs must be approved and will be issued by technical support team. Upon inspection, should the unit be deemed not a DOA unit, such as Trouble not Found or misuse, freight charges and labor charges may be charged to the customer, and product will be returned at customer’s expense.

    Returns and Warranty Service

    If repair is required, customer must request an RMA number from Bolin. Product must be returned within 30 days of RMA issue date with original components and peripherals. All returns must be accompanied by RMA number and freight must be prepaid, with exception for Dead on Arrival (DOA) units. Failure to comply with proper packing or return procedure may result in product return at customer’s expense or restocking fee may be applied. All warranty repair parts, and labor will be covered for 90 days from date of shipment from BOLIN or for the remainder of the warranty period, whichever is longer.

    Bolin reserves the right, at its sole discretion, to determine whether returned product is covered under warranty. Once the product is received, and Bolin determines that the product is not covered or is otherwise excluded from warranty coverage, Bolin may charge reasonable shipment and handling fee to the customer for returning the product.

    RMA & Repair

    RMA Procedures:

      1. All in warranty, DOA, and out-of-warranty services will require an RMA number. Contact our technical support team via website contact form, email, or telephone to discuss the concern. We will try to resolve the problem or question by phone, email, or remote support.
        1. Website contact form https://www.bolintechnology.com/company/
        2. Email: [email protected]
        3. Support Phone: 1-800-526-7777
      2. If the product must be returned for evaluation and repair, technical support team will ask for model number, serial number (located on the body of the camera), date of purchase and problem details. Approved RMA number will be emailed and upon receipt, the form should be signed and returned along with the product(s) in question with proper packaging.
      3. Print the RMA form with signature and ship it along with the product to the following address on the shipping label:
        1. Bolin Technology 556 Vanguard Way, Ste A, Brea, CA 92821;  Attn: RMA# ______
        2. NOTE: RMA Number must be indicated on the shipping label or clearly indicated on the outer carton. Any units shipped without this process will be denied upon carrier delivery and Bolin services will not be provided.
      1. Once the product(s) are received, support team will provide an evaluation and service details in writing.
      2. If the product(s) are out of warranty, support team will provide a repair quote to be approved prior to providing chargeable repair services. If the customer declines the repair quote, products will be returned under customer’s expense.
      3. All products returned to Bolin without approved RMA numbers will be returned under customer’s expense.
      4. Product(s) are to be shipped back to Bolin as instructed under customer account, with exception for Dead on Arrival (DOA) units. Advanced units and replacement unit(s) shipping cost will be covered by Bolin via ground speed shipping should the product(s) be serviced under warranty; all expedited shipping requests will be at the expense of the customer. Customer covers all shipping costs associated with out-of-warranty repair/services.

    Return

    Return Procedures:

      1. Return services will require an RMA number. Contact our technical support team via website contact form, email, or telephone to discuss the concern. We will try to resolve your request by phone, email, or remote support.
        1. Website contact form https://www.bolintechnology.com/company/
        2. Email: [email protected]
        3. Support Phone: 1-800-526-7777
      2. Technical support team will ask for model number, serial number (located on the body of the camera), date of purchase and reason for return. Approved RMA number will be emailed and upon receipt, the form should be signed and returned along with the product(s) in question with proper packaging.
      3. Print the RMA form with signature and ship it along with the product to the following address on the shipping label:
        1. Bolin Technology; 556 Vanguard Way, Ste A, Brea, CA 92821; Attn: RMA# ______
        2. NOTE: RMA Number must be indicated on the shipping label or clearly indicated on the outer carton. Any units shipped without this process will be denied upon carrier delivery and Bolin services will not be provided.
      1. Once the product(s) are received, support team will provide an evaluation and return processing results in writing.
      2. If the return product(s) has missing components, incorrect components, or damaged components, Bolin support team will provide a damage report and refund amount may be deducted to include restocking and repair costs. If the customer declines a damage report, product(s) will be returned under customer’s expense and no refund will be issued.
      3. All products returned to Bolin without approved RMA numbers will be returned under customer’s expense.
      4. Returns are to be shipped under customer account, with exception for Dead on Arrival (DOA) units. Any prior shipping costs associated with product(s) in question will not be reimbursed.
      5. Once return is approved and damage report (if any) is resolved, the customer will be refunded via original payment method or accounting will be in contact regarding the refund process going forward.

    Warranty Charge

    Out Of Warranty Charge Procedures:

      1. Out-of-warranty services will require an RMA number. Contact our technical support team via website contact form, email, or telephone to discuss the concern. We will try to address your request and concerns by phone, email, or remote support.
        1. Website contact form https://www.bolintechnology.com/company/
        2. Email: [email protected]
        3. Support Phone: 1-800-526-7777
      2. To provide service, technical support team will ask for model number, serial number (located on the body of the camera), date of purchase and service(s) requested. If product can be serviced without return of product(s), then shipping is not necessary. If product(s) need to be returned for service, an approved RMA number will be emailed and upon receipt, the form should be signed and returned along with the product(s) with proper packaging.
      3. Print the RMA form with signature and ship it along with the product to the following address on the shipping label:
        1. Bolin Technology 556 Vanguard Way, Ste A, Brea, CA 92821; Attn: RMA# ______
        2. NOTE: RMA Number must be indicated on the shipping label or clearly indicated on the outer carton. Any units shipped without this process will be denied upon carrier delivery and Bolin services will not be provided.
      1. Once the product(s) are received, Bolin support team will provide an evaluation and service report in writing.
      2. Bolin will provide a repair quote to be approved prior to providing chargeable repair services. If the customer declines the repair quote, products will be returned under customer’s expense.
      3. All products returned to Bolin without approved RMA numbers will be returned under customer’s expense.
      4. All shipping costs of product(s) are to be covered by customer for out-of-warranty services.